The situation is reverted to normal, there is no delay in sending the emails. Also, the sender domain for the emails are back as follows: For restaurants/ outlets: "@tablesolution.com For diners: "@tablecheck.com
Emails that were delayed are now being sent out. *The sender reflected on the emails are currently using the following domain "@tablecheck.jp", as opposed to the usual "@tablesolution.com". ********************************************* 送信に遅延していたメールを送信致しました。 *ドメイン「@tablecheck.jp」から順次送信されます。 （通常は@tablesolution.comから送信されております。）
Posted Nov 20, 2020 - 15:20 JST
Investigating
Date & Time: Friday, November 20, 14:10 JST
We are currently experiencing a delay in emails being sent out. Such emails include booking confirmation emails (both for restaurants and diners) usually sent upon successful reservation made via TableCheck.
While the issue is currently only affecting email transmissions, rest assure that the following services and functions remain unaffected: ・Real-time display of online reservation on TableCheck Manager. ・Importing and processing of reservations from both TableCheck and third party sites. ・All SMS related features.
Our team is currently working around a fix for the current issue. All emails currently delayed will automatically be sent out following the fix.
We sincerely apologize for the inconvenience caused, and continue to seek your kind patience and understanding in the matter. TableCheck Support